Job Summary:

The Operations Coordinator will play a pivotal role in supporting ISO Certification and Training activities. The primary focus of this position is to ensure the successful completion of documentation requirements for IAS (International Accreditation Service) and CQI and IRCA (Chartered Quality Institute and International Register of Certificated Auditors). This role requires exceptional organizational skills, attention to detail, and a strong understanding of ISO standards, training programs, and accreditation processes.

Key Responsibilities:

Documentation and Compliance

1. Prepare, update, and maintain all required documentation to comply with IAS and CQI and IRCA accreditation requirements.
2. Ensure that all documentation meets the latest accreditation and quality standards.
3. Organize and manage internal records, ensuring proper version control and easy accessibility for audits or reviews.
4. Conduct regular reviews and audits of documentation to ensure consistency and compliance.

Coordination of Certification & Training Activities

1. Liaise with the Certification team to facilitate ISO audits, certification activities, and client documentation requirements.
2. Coordinate with auditors, trainers, and clients to ensure timely completion of audits and certifications.
3. Support auditors and trainers in submission of training and audit packs
4. Track and monitor client and project progress to ensure deadlines are met.

Process Improvement

1. Identify gaps or inefficiencies in the documentation or operational process and propose improvements.
2. Support the development and implementation of new systems or tools to enhance operational efficiency.

Communication and Reporting

1. Serve as the point of contact between the organization, accreditation bodies, and other stakeholders.
2. Prepare regular reports on the status of documentation and accreditation compliance.
3. Provide administrative support for meetings, including preparing agendas, taking minutes, and following up on action items.

Qualifications:

• Bachelor’s degree in Business Administration, Quality Management, or a related field.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and documentation tools.

Key Skills and Attributes:

• Attention to detail and accuracy in preparing documentation.
• Ability to work independently and meet tight deadlines.
• Strong interpersonal skills for coordination with diverse teams.